Frequently Asked Questions

Will you make me a one-off custom piece?

We do commissioned work but the cost for a one-off piece is significantly higher than buying our “stock,” inventory items. The reason for this is that for our stock designs, the cost to develop the art, prepare and setup the job for manufacturing and various other one-time tasks is absorbed by Instinctively Savage with the expectation that these costs will be recovered over time, selling the product in volume. For a one-off, the customer pays for these one-time tasks so while very few are willing to pay for custom work, if you’re one of the few, contact us.

Customized Products and Packages

We make personalized items for wedding parties (engraved knives are popular groomsmen gifts), company functions, ranch brands, company logos and more. Please contact us if you would like more information.

Returns and Exchanges

Please Click HERE to read our return policy.

Privacy

Please Click HERE to view our privacy policy.

Will my product be identical to the one pictured?

While our product pictures represent overall what you are buying, there are always variances in producting products. For example, darkening backgrounds for engraved items can vary slightly from batch to batch. So while our product pictures do represent the quality and design that you’ll receive, there could be very small differences which we would not expect to be noticed and will not affect the quality of your order.

Who designs your products?

All jewelry, drum keys, designs of the engraving on knives and other products are designed by Bob Savage.

Does Instinctively Savage outsource it’s manufacturing?

The short answer is no but please see below for details.

Jewelry

For our casted jewelry pieces and drum keys, we partner with a casting company in the U.S.A. Every piece goes through a stringent QA process both by our casting partner before it’s shipped to Instinctively Savage and again by Instinctively Savage before it’s shipped to the customer.  Please note that we do not manufacture chains – chains are made in the U.S.A. or Italy by various chain manufacturers.

Engraved Items

Many of our engraved products are customizations of existing, quality brands such as Spyderco, Kershaw, Zero Tolerance and others. Additionally, for some items we partner with US based companies for part blanks which are cut to our specifications and we also partner with other small business and customize their products which we sell in our store. An example of this would be our engraved neck plates and other covers for Fender guitars (we are not affiliated with Fender – all of our parts are aftermarket replacements, not OEM parts).

If you have any other questions about how our products are made, please contact us.