Frequently Asked Questions

Buying

I really want an item that’s out of stock, how long will it take for me to get it?

Lead time for out of stock items to ship is 3-6 weeks

Are you having any sales or are there coupon codes?

Products that are on sale will have a “SALE” ribbon directly on the item and will show the list and sale price.

Do I have to create an account to buy something?

Creating an account has benefits such as logging in to track orders but you can checkout as a guest without creating an account.

Will you make me a one-off custom piece?

Yes, but most don’t have the stomach for it.  The amount of time that goes into a custom, one-off design is significant.  Iterations from the design process alone can consume many hours so even in a best case scenario, it’s hundreds of dollars.  While a one-off piece is possible, it’s not for most.  If you’re one of the few, contact us.

Payment

What payment methods do you accept?

We accept Paypal and credit cards through Paypal (a Paypal account is not required)

Is it safe to use my credit card on this site?

Yes and you’re not actually using your credit card on this site and we do not store credit card information.  All financial transactions are redirected to Paypal for a secure, encrypted payment method.  Once Paypal confirms payment you are redirected back to this site to complete the checkout process.

Shipping

Who do you use for shipping?

USPS First Class insured or in some cases USPS Priority Mail insured is used for most shipments but Fedex or UPS may be used as necessary.

Is expedited shipping available?

Yes but please contact us before you buy.  

How long does it take you to ship?

Shipping lead time is 1-4 business days for items in stock.

Do you ship internationally?

We currently ship to the U.S.A., Japan, Canada and Australia..  Please contact us if you’re outside our shipping areas to see if we can work something out.  Unfortunately, for most other locations there is too much hassle/risk but we’ll accommodate if possible.

IMPORTANT NOTE:  Any and all fees, taxes or other costs due for goods entering your country are the responsibility of the buyer.

Returns

What if I don’t like it?

We hope that you love your item but if you don’t just contact us within 30 days of purchase with the reason you would like to return it and we’ll send you the return shipping address. Once we contact you we’ll arrange for you to ship us the unworn/unused item.  Once the item is received and inspected, we’ll provide a full refund minus all shipping costs.  When you ship the item back it must be insured for full purchase price.  Uninsured, lost or damaged items will not be refunded.

My order is damaged, what do I do?

We will replace the damaged item(s) but please contact us before returning it so that a damage claim can be filed with the shipping company. 

Privacy

What is your privacy policy?

Please Click Here to view our privacy policy.

Other Questions

Will my product be identical to the one pictured?

Every piece is molded, cast, cleaned, polished and if applicable, antiqued by hand.  Because of this, while the pictures represent the exact model that is cast in metal, each piece will vary slightly from piece to piece. 

How do I know whether my chain will fit the pendant I want to buy?

The “additional information” section of every pendant provides the opening size for the jump ring/bail.  Measurements are provided in both inches and millimeters.  If you’re still not sure, contact us.

Who designs your jewelry?

All jewelry on this site is designed by Bob Savage

Does Instinctively Savage outsource it’s manufacturing?

Yes, we partner with a casting company in the U.S.A. Every piece goes through a stringent QA process both by our casting partner before it’s shipped to Instinctively Savage and again by Instinctively Savage before it’s shipped to the customer.  Please note that we do not manufacture chains – our chains are made in the U.S.A. or Italy by other manufacturers.