Frequently Asked Questions

Will you make me a one-off custom piece?

We do commissioned work but the cost for a one-off piece is significantly higher than buying our “stock,” inventory items. The reason for this is that for our stock designs, the cost to develop the art, prepare and setup the job for manufacturing and various other one-time tasks is absorbed by Instinctively Savage with the hope that these costs will be recovered by selling in volume. For a one-off, the customer pays for these one-time tasks so while very few are willing to pay for custom work, if you’re one of the few, contact us.

Customized Packages

We do personalized packages for wedding parties (engraved knives are popular groomsmen gifts), company functions and other types of parties and events. Please contact us if you would like more information.

Return Policy

Returns and Exchanges are accepted within 7 days from the day the product is delivered. For returns, the item must be returned in new condition. The purchase price minus shipping costs will be refunded and the customer is responsible for return postage and insurance costs (uninsured, lost items will not be refunded).

Please note that custom and personalized (engraved initials or name, company logo, etc.) cannot be returned.

Privacy

Please Click Here to view our privacy policy.

Will my product be identical to the one pictured?

Every piece is molded, cast, cleaned, polished and if applicable, antiqued by hand.  Because of this, while the pictures represent the exact model that is cast in metal, each piece will vary slightly from piece to piece. 

Who designs your products?

All jewelry, drum keys, knife engraving and other items are designed by Bob Savage.

Does Instinctively Savage outsource it’s manufacturing?

For our casted jewelry pieces and drum keys, we partner with a casting company in the U.S.A. Every piece goes through a stringent QA process both by our casting partner before it’s shipped to Instinctively Savage and again by Instinctively Savage before it’s shipped to the customer.  Please note that we do not manufacture chains – chains are made in the U.S.A. or Italy by various chain manufacturers.